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Buyer information

Refund requests and confirmation

For one-time MyGuideBox PDF guide, planner, and template purchases, buyers may request a refund review. The request and a staff-recorded refund confirmation are different states.

01

Request a refund review

Sign in to the buyer account, open the purchase in your buyer library, and choose “Request a refund.” This records a request for staff review; it does not issue or process a refund.

No additional eligibility criteria or request deadline are recorded here. This page does not add either one.

02

What staff confirmation means

MyGuideBox staff must verify an eligible full refund through the existing payments dashboard and record that confirmation in MyGuideBox. A pending request is not a confirmed refund.

MyGuideBox’s app does not issue refunds. Recording staff confirmation does not move money or change the download access shown in your library.